For trilians, customers' satisfaction is always our top priority, so we always keep listening to customers' ideas and appeals. We hope you love what you've ordered! If you are not satisfied with the products you received, please contact us within 15 days from delivery date to request a return & exchange. 

What is my return shipping cost?/ Will you pay for the return shipping cost?

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific shipping cost should be based on the express company you choose. NOTE: Please do not return items to the address on waybill, this is the carriers' warehouse address, not our returning address.

If due to our reasons, the products received are damaged or not correct, consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

How to Start a Return & Exchange?  

To apply for a case of return or exchange, please email to our customer service and include: order number, the question you want to solve together with picture of product if necessary. You will then receive an email with the return shipping address which you will use it to ship back the items.  

 

***Attention***

1. 1. 1. 1. 1. Tracking number is required to complete the return. It will help for us to track your return status and process. Please note the provided tracking number must be traceable.
            2. All items must be returned in their original condition. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.
            3. Due to our global sales, each country has a different warehouse, please contact customer service for the local country's receiving return warehouse address before returning the item, rather than using the address on the waybill, that address is the carrier's address, not the receiving return warehouse address.
            4. Refunds will be reimbursed to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 3-5 business days to process.
            5. Attach below information in the Email when you contact us and request a return:
            6. Order number(e.g. #1001)
            7. Evidence pictures and video to shown faulty items
            8. The whole pictures of packages.
            9. Elaborate your request(Return or Replacement) and the specific issue that best explains your reason for returning.  

 

If you have any other questions, do not hesitate to contact our customer service at admin@trilians.com, we will reply to you asap.