Trilians Shipping Info

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

Attention

The shipping time listed in the table above is just ETA(Estimated Time of Arrival), and most of our shipped parcels can be delivered within this time frame. However, due to the impact of the COVID-19, the international flight resources are in shortage recently, as well as the severe epidemic situations in overseas, it may lead to a delay of parcel processing and delivery services in destination countries in different uncertain ways.

1. 1. 1. 1. 1. Please leave sufficient details about your shipping address to ensure smooth delivery, it would be better if your shipping address can be accurate to the Apt/unit number. A correct email is mandatory for receiving order confirmation and shipping notification. The phone number is required for being contacted by delivery man if necessary.
            2. Please note that trilians not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping costs due to personal reasons will not be taken by trilians.
            3. Please note that our shipping service providers will only accept shipments to a valid street address. We do not deliver to P.O. Boxes or shipping to outlying territories or remote areas & islands, Military Addresses(APO/FPO).
            4. Shipping time might be affected during public holidays or extreme weathers. Because the manufacturers & carriers might limit or stop their operations. Unfortunately this is outside of our control, normal service resumes soon after holiday or extreme weather ends.
            5. Your order can be tracked in details only when it arrives in destination country. Especially for standard shipping and expedited shipping, please kindly allow some working days of delivery to your address, even likely " not found ". Thanks for your patience. Should you have any question, please reach out to our customer service.
            6. Due to longer customs clearance time, the shipping time may be extended to 15-25 working days for destinations in Middle East, such as Israel, Turkey,  United Arab Emirates, Saudi Arabia, Kuwait, etc. 20-35 working days for destinations in Latin America, such as Argentina, Chile, Colombia, Guatemala, Peru, etc. 12-25 working days for destinations in Africa, such as South Africa, Egypt, 10-25 working days in Philippines, Indonesia and India.

 

If you have any question about the shipping, please contact our customer service: admin@trilians.com, we will reply you asap, thank you!