FAQS
Ordering information:
1.Placing an order
Click “add to cart” On the items that you would like to purchase. Once you have added all desired items to your shopping cart, click on the shopping bag icon at the top right and “proceed to checkout.” Then input your shipping and billing details and submit the order.
2.Order confirmation
After placing an order you will receive an email confirmation. If you did not receive a confirmation, please make sure you spelled and entered your email address correctly and check your junk folder.
If you created an account at checkout, please log in to view your order history.
3.Order cancellations
As we strive to get orders shipped as quickly as possible, there is only a short period of time to make a change.
4.Out of stock orders
Products with no “add to cart” Button are out of stock. Our website catalogs many of our products, current and discontinued. Not everything you see on our site will be available to order.
5.Received incorrect/damaged/missing order
Sorry for making you disappointed. Please send us an email with a list of incorrect/damaged/missing items, with photos and your order number attached. We will handle this problem asap. Our email address is admin@trilians.com.
6.International orders
We ship worldwide. Add what you like to cart and enter your shipping details to get a price quote on shipping.
Payment information:
1.Payment methods
We only accept paypal.
2.Payment charges
For orders placed by credit card, your credit card is authorized at the time of order placement, and payment is deducted upon order shipment.
For orders placed by paypal, the payment is deducted at the time of order placement.
Shipping information:
Express shipments are delivered five to ten business day after the date the order ships (applies to in-stock items; subject to carrier delay; excludes order processing time).
Most standard shipments are delivered in five to fifteen days from the shipping date (applies to in-stock items; subject to carrier delay; excludes order processing time).
